Shipping / Returns

Shipping

Domestic Shipments

Katama ships domestic orders with your choice of carrier. Once we receive your order your shipment will dispatch within 1-2 business days. You will receive a confirmation email once your order has shipped with a tracking number you can use to track your shipment. All expedited shipping orders must be placed before 12 PM EST (Mon-Fri) in order to ensure prompt dispatch. 

International Shipments

International shipments are dispatched using either USPS or DHL express. Standard delivery time for DHL express is between 2-5 business days, and USPS may be a few days more. You will receive a confirmation email once your order has shipped with a tracking number you can use to track your shipment at the shipper's website. *Please note: ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

All orders are shipped within 2 business days on weekdays. We are closed weekends. Tracking numbers are updated when shipments are picked up at the end of the day. If you have not received an email with a tracking number within 48 hours after placing your order, feel free to contact help@katamaswim.com.

What are my Shipping Options? Country Method Cost United States USPS First Class/Priority Calculated at Checkout.   UPS Calculated at Checkout.   Free USPS Priority Mail Free on orders over $200 Canada, Mexico Dhl Express Calculated at Checkout. Price does not include duties & taxes.   USPS International Calculated at Checkout. Price does not include duties & taxes. Europe USPS Priority International $50 Flat Rate. Price does not include duties & taxes.   Free USPS Priority International Free on orders over $350. Price does not include duties & taxes.   Dhl Express Worldwide Calculated at Checkout. Price does not include duties & taxes. Australia, New Zealand USPS Priority Mail International $65 Flat rate. Price does not include duties & taxes.   Free USPS Priority International Free on orders over $350. Price does not include duties & taxes.   Dhl Express Worldwide Calculated at Checkout. Price does not include duties & taxes. Other International USPS Priority Mail International Calculated at Checkout. Price does not include duties & taxes.   Flat Rate USPS Priority International $15 Flat Rate on orders over $350. Price does not include duties & taxes.   Dhl Express Worldwide Calculated at Checkout. Price does not include duties & taxes.

Returns

If you are not happy with your purchase for any reason, please return it to us as it was received, within 30 days of receipt. Item(s) must be in their original, unworn condition with all tags attached. 

Feel free to reach out for returns or exchanges by sending an email to market@katamaswim.com. Our team is here to assist you in ensuring your satisfaction with your purchase.

Sale & discounted merchandise may be returned for Exchange only and will be accepted only with all original packaging and tags attached.